Terms and Conditions of Sale


All prices and invoices are in Euro. If the order is placed by a citizen resident out of the Euro zone, the amount charged to the client’s credit card or bank account may vary due to currency fluctuations and bank charges. Murano Lamp Store encourages customers to contact their bank to receive detailed information on exchange rates and bank charges related to the transaction. Orders are shipped from Besanza s.a.s. of S. Zanini & C. from Paese (TV, Italy), from Monday to Friday, from 9:30 to 17:30. Orders placed on Friday evening, Saturday and Sunday are processed on the following Monday morning. Time delivery of products may vary depending on the model ordered, we average between 15 and 25 working days from confirmation ordine.Per products made to specifications or the Ca 'Rezzonico line Luxury line and the times vary from 20 to 45 days from the time of order. In all cases, Murano Lamp Store reserves the right to delay shipment if the order cannot be delivered for reasons of force majeure. Please note that during promotions and sales there may be delays in shipment.


Customers who place an order establish a business relationship with Murano Lamp Store and therefore accept the delivery of our products. If, for any reason, the customer refuses delivery of the shipment or returns the goods, all shipping expenses, charged to Murano Lamp Store, will be deducted from any refund due to the customer.


Upon arrival of the goods, customers are asked to carefully inspect the package before signing the delivery acceptance form. If, for any reason, the packaging looks tampered with, clients are asked to report it to the delivery company, or to refuse delivery. In the case of delivery accepted with an unauthorized signature or if there is evidence of tampering with the package, customers are asked to immediately report the fact by email to: info@muranolampstore.com or by telephone to: (+39) 0422 481037. If for any reason the shipment cannot be successfully delivered to the address provided by the customer in the contract, the package may be returned to the sender at the expense of the customer. These amounts will be deducted from any refund due to the customer from Murano Lamp Store.


Once you have placed an order, it cannot be changed. Orders placed separately will be shipped separately. Murano Lamp Store reserves the right to delay shipment if the order cannot be delivered due to reasons of force majeure. Please note that during promotions and sales there may be delays in shipment. Besanza s.a.s. of S. Zanini & C. reserves the right to refuse an order and/or the provision of a service to anyone at any time.


Murano Lamp Store disclaims any liability if, due to a particular configuration of the client’s computer or a malfunction, the colours of the products shown on the website are slightly different from the original ones. The images of Lamp Murano Store belong to Besanza s.a.s. of S. Zanini & C. and any use of such images without the express written consent of Besanza s.a.s. is prohibited and will be prosecuted. For more information contact: info@muranolampstore.com


The online web pages reflect the actual availability of the product in colour and size. Once the order request has been received, Murano Lamp Store sales department reserves the right to re-confirm the availability of the merchandise, the validity of the credit card transaction and check the details of previous transactions made by the Customer on Murano Lamp Store. In the event that the item ordered is not available, or if for some reason the order cannot be processed as per customer's request, Murano Lamp Store’s sales office will promptly notify the Customer.


This notice contains the terms and legal conditions that govern the web site muranolampstore.com. By accessing the website muranolampstore.com users agree to accept and comply with all conditions contained in this statement. Murano Lamp Store reserves the right to ask the Members who do not accept or do not intend to comply with these terms to abstain from the use of the website. Access to the site and related services are intended solely for personal use. Viewing the site muranolampstore.com provides customers with product information along with the possibility to purchase merchandise.


Besanza s.a.s. of S. Zanini & C. is the owner of muranolampstore.com site and its contents. This includes documentation, images, characters, design, music, software, codes and format scripts. The materials contained in muranolampstore.com are protected by copyright. The reproduction, modification, transmission, republication and/or redistribution to third parties for commercial purposes is strictly prohibited without written consent from Besanza s.a.s. of S. Zanini & C. Besanza s.a.s. of S. Zanini & C. does not allow the use of the contents of the website or of the brands for any purpose other than the above mentioned.More details see the copyright page, click here


Besanza s.a.s. of S. Zanini & C. has created and published the website muranolampstore.com with the mission to offer an exclusive service to its customers. Items for sale on the website muranolampstore.com are intended for the End User. By End User, Murano Lamp Store means a natural person who acts for purposes outside his/her trade, business or professional entity, not limited to the resale of the purchased goods. Therefore, Besanza s.a.s. of S. Zanini & C. invites users who do not belong to the above category to refrain both from trying to establish business relationships with Murano Lamp Store and to use third-party accounts to purchase and transmit orders relative to the goods for sale. With regard to the above mentioned trade policy, Murano Lamp Store reserves the right to not process orders from non End User or who do not comply with the above commercial policies.


To place orders customers Murano Lamp Store must: Be at least 18 years old Be eligible to enter into legally binding contracts Have a valid e-mail address Have a valid credit card, bank account or PayPal account for payment.


Besanza s.a.s. of S. Zanini & C. publishes information on its website muranolampstore.com to provide a service to users, but does not accept any liability due to potential technical inaccuracies and/or typographical errors. Once disclosed, Murano Lamp Store will immediately provide correction. Murano Lamp Store also reserves the right to make corrections and changes to the site, if necessary, without giving any prior notice. Murano Lamp Store does not offer any guarantee that the information published on its site are in accordance with the laws of the relevant jurisdiction of the user. muranolampstore.com is protected under the international Internet Standards. If used correctly, users will not encounter any virus. However, Murano Lamp Store is not liable for any problems, damages, viruses or risks that may incur during the improper use of the website and disclaims any liability due to malfunctions of the website for the deactivation of "cookies" on the user's browser. Users must accept the terms and conditions of this legal notice, and are advised to periodically visit these pages for updates, changes and corrections. Murano Lamp Store reserves the right to change the terms and conditions contained in this legal notice when it is necessary, without giving any prior notice.


The website muranolampstore.com, in compliance with Italian Law and in particular the Court of Treviso, states: "Users who access this website declare to agree that all the matters relating to the use of the Web site muranolampstore.com are governed by the current Italian Legislation. They furthermore agree to submit exclusively to the jurisdiction of the Court of Treviso (Italy) for the issues above. Besanza s.a.s. of Zanini S. & C. does not guarantee that the content of the site complies with the regulatory requirements of other countries . Access to the web site from places where such contents are illegal is expressly prohibited. Users who choose to access this site from these countries are fully aware of the legal consequences and penalties that they are likely to incur."

The above conditions can be changed even without notice. The user is required to view the document periodically. - Last update on 10/02/2020.